97c77 Privacy Policy
97c77 explains here with complete transparency how your personal information is collected, stored, and used.
97c77 ("we", "our", or "platform") places the highest importance on the privacy of online gaming users in Bangladesh. This privacy policy explains what information we collect when you use the 97c77 website, how we use it, and how we keep it secure. By using 97c77's services, you are considered to have given your consent to the terms of this privacy policy.
We ask that you read this policy carefully. If you have any questions, please contact our support team.
1 What Information We Collect
97c77 collects various types of information to operate its services properly and to improve the user experience. The following categories of information are within the scope of collection:
a) Registration and Identity Information
When you open an account with 97c77, we collect the following information:
- Full name and date of birth (for age verification — only users aged 21 and above may use the service)
- Email address and mobile number
- Username and password (stored in encrypted form)
- National ID card or passport number (where legally required)
b) Financial and Transaction Information
We use the following information to process deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay account number
- Bank account number and branch details (for bank transfers)
- Transaction history, amounts, and dates
c) Technical and Usage Information
The following information is collected automatically when you use 97c77:
- IP address and device type
- Browser and operating system information
- Pages visited and session duration
- Information obtained from cookies and similar tracking technologies
2 Purpose of Using Information
97c77 uses collected information only for the following legitimate purposes:
- Account Management: To create, verify, and manage your account.
- Financial Transaction Processing: To complete deposit and withdrawal requests. The minimum deposit is ৳200 and the minimum withdrawal is ৳800.
- Identity Verification and Fraud Prevention: To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) policies.
- Customer Service: To resolve any issues you may have and to provide 24/7 support in Bengali.
- Service Quality Improvement: To analyze usage patterns in order to improve platform performance and user experience.
- Security Assurance: To detect and prevent unauthorized access, fraud, and other security risks.
- Communications: To send important policy updates, promotional offers, or account-related notifications.
- Legal Obligations: To comply with applicable laws and regulations.
97c77 never sells your personal information to third parties.
3 Information Storage and Security
97c77 applies industry-standard security measures to ensure the safety of your personal information:
SSL Encryption
All data transmission on our website and applications is secured through SSL/TLS encryption. You can confirm the connection is encrypted by checking for "https://" in your browser's address bar.
Password Protection
Your password is never stored directly — it is kept only as an encrypted hash, from which the original password cannot be recovered.
Access Control
Only authorized staff can access your personal information, and they are bound by strict confidentiality agreements.
Data Retention Period
We retain your information for as long as your account remains active or as needed to provide services. Certain information may be retained for longer periods in accordance with legal obligations.
Please keep in mind that no method of data transmission over the internet or electronic storage is 100% secure. We are committed to ensuring the highest level of protection, but we cannot guarantee absolute security.
4 Sharing Information with Third Parties
97c77 does not sell or lease your personal information to third parties. However, in certain circumstances, limited information may be shared with the following parties:
- Payment Processors: Information necessary to complete financial transactions via bKash, Nagad, Rocket, Upay, or bank transfer.
- Technology Service Providers: IT and cloud service providers that assist in operating our platform — under strict confidentiality agreements.
- Game Software Providers: Minimum necessary session data with providers such as Pragmatic Play, Spribe, or JILI to ensure the gaming experience.
- Legal Authorities: To government or regulatory bodies based on valid orders or legal requirements.
- Fraud Prevention Services: Specialized service providers that assist in detecting and preventing fraud.
In the above cases, only the necessary information is shared, and third parties operate under our standards and agreements.
5 Cookies and Tracking Technologies
The 97c77 platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your website experience.
Types of Cookies We Use
- Essential Cookies: Required for the basic operation of the website. Without them, login, session maintenance, and secure transactions are not possible.
- Functional Cookies: To remember your preferences, such as language selection and game settings.
- Analytical Cookies: To collect statistics that help us understand how our platform is being used — this data is not individually identifiable.
Managing Cookies
You can control or disable cookies by changing your browser settings. However, disabling essential cookies may affect some functions of the platform.
6 User Rights
As a member of 97c77, you retain the following rights:
- Right to Access Information: You may request to know what information we hold about you.
- Right to Correct Information: You may correct inaccurate or outdated information in your account.
- Right to Delete Information: In certain circumstances (except where legally required), you may request deletion of your information.
- Right to Restrict Processing: You may request that your information be used in a limited way for specific purposes.
- Right to Opt Out of Marketing Communications: You may opt out at any time to stop receiving promotional emails or notifications.
- Right to Raise Concerns: If you have concerns about how your information is being used, you may let us know.
To exercise these rights, contact our support team via live chat or email.
7 Protection of Minors
97c77 provides services only to users aged 21 and above. We do not knowingly collect any personal information from minors. We follow an age verification process at the time of registration.
If we become aware that a minor has provided information, we will immediately delete that information and close the associated account. If a parent or guardian believes their underage child has registered on our platform, please contact us immediately.
8 International Data Transfers
97c77 uses a global server infrastructure. As a result, your information may be processed or stored outside of Bangladesh. Wherever data is transferred, we ensure that the same standard of privacy protection is maintained.
All our third-party service providers operate under strict data protection agreements and comply with industry-standard security measures.
9 Policy Changes
97c77 may update this privacy policy from time to time due to business requirements, legal changes, or service improvements. For significant changes, we will:
- Post a clear notice on the website
- Update the "Last Updated" date at the top of the policy
- Send a notification to your registered email where applicable
Continued use of 97c77 after any changes will be considered as your consent to the revised policy. We therefore recommend that you visit this page on a regular basis.
10 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our dedicated support team is available seven days a week, twenty-four hours a day to assist you in Bengali.
We handle your privacy protection requests with the highest priority and aim to respond as quickly as possible.
This privacy policy applies to all services and pages of the 97c77 website. For more information, see: Terms and Conditions · Responsible Gaming · FAQ